--- date: 2026-05-15T13:23:17Z direction: inbound from: "Guishard-Drummond, Taylor " to: - "Dan Sellars " cc: - "Audrey Lam " subject: "RE: Re: Please Open: Urgent Matter Related to Your Recent Claim 046414618-01" in_reply_to: "66baa7b7-5b89-4576-916f-19b0474af48f@app.fastmail.com" message_id: "BY1PR06MB9167411F26B71419BDE26B76D3042@BY1PR06MB9167.namprd06.prod.outlook.com" attachments: - "image001.png" --- Hello, Thank you for your email. You will need to contact your mortgage company for information on how to get their endorsement on the check. They will need the check and a copy of the estimate that was previously provided to you. Please let me know if you have any questions. Thank you for trusting Liberty Mutual with all your insurance needs. Regards, Taylor Guishard-Drummond She/Her/Hers Sr. Claims Resolution Specialist I Property-Inside ———————————— Liberty Mutual Insurance PO Box 5014 Scranton, PA 18505-5014 Direct Dial: 469-997-8854 Facsimile: 888-268-8840 Florida License # W575614 For faster claims processing, we strongly encourage customers to file new claims online and to monitor and manage their claims online at Libertymutual.com/online-claims. [cid:image001.png@01DCE44C.6F7CA780] For the fastest service during normal business hours, ask me how we can message via 2-way Text Learn more about our privacy policy at www.libertymutual.com/privacy and view our online resources for information about consumer rights in your state. From: Dan Sellars Sent: Thursday, May 14, 2026 6:13 PM To: Guishard-Drummond, Taylor Cc: Audrey Lam Subject: {EXTERNAL} Re: Please Open: Urgent Matter Related to Your Recent Claim Here's the check we received with the note saying "Paid via Chase app" (26 Jan 2026). I notice it says our names + Loan Depot, which likely is the reason it was rejected.