--- date: 2026-01-23T16:31:28Z direction: inbound from: "Guishard-Drummond, Taylor " to: - "dan@gf.cx " cc: - "studio@audreylam.com " - "Wilson, Barry " subject: "RE: Status & Next Steps Claim# 046414618-01" in_reply_to: "6d6a16c4-4c37-4eda-8edb-0fc57de6b03c@app.fastmail.com" message_id: "BY1PR06MB91675933D5C41D3B1428F3A0D394A@BY1PR06MB9167.namprd06.prod.outlook.com" attachments: - "toilet-example.png" - "CleanShot 2026-01-23 at 10.27.27@2x.png" --- [Liberty Mutual Insurance] Hello Mr. Sellars, We appreciate your email. Please be sure to always include your claim number on all correspondence. I just wanted to follow up to see if you reviewed the attachment listed as 'estimate w. contents' that was attached to the settlement email on 1/13/2026? If not, I just want to clarify that the initial payment was issued to you for the approved personal property list and the toilet you have mentioned was listed as one of the items on that estimate. As previously mentioned, the claim will not be reassigned however, we are always willing to review any new documentation or photos you may have to further support the additional personal property items you are claiming. Please let us know if you have any questions. Regards, Taylor Guishard-Drummond She/Her/Hers Sr. Claims Resolution Specialist I Property-Inside Liberty Mutual Insurance PO Box 5014 Scranton, PA 18505-5014 Direct Dial: 469-997-8854 Facsimile: 888-268-8840 [X] For the fastest service during normal business hours, we recommend utilizing our 2-way text program. Florida state regulation requires adjusters to provide state adjuster license numbers. My Florida adjuster license number is: W575614 [Liberty Mutual Insurance] Coverage provided and underwritten by Liberty Mutual Personal Insurance Company. Liberty Mutual Insurance Company, with a principal place of business at 175 Berkeley Street, Boston, MA 02116 USA ⓒ 2025 Liberty Mutual Insurance ________________________________ From: Dan Sellars Date: Friday, January 23, 2026 at 11:08 To: Wilson, Barry Cc: Audrey Lam , Guishard-Drummond, Taylor Subject: {EXTERNAL} Status & Next Steps Hi Barry, Just checking back in with the file. We appreciate the recent efforts on the file reassessing and approving log removal and electrical. I think you issued payment for that and it's getting sent to us via mail. I was previously keen to see if you had reallocated it to a PA specialist, and if not, do we have a clear path to establish the closing out of the property contents? I know we submitted pictures and video multiple times and gave your colleague the final list. It might be beneficial to review the approved items rather than focusing on the rejections. Using two of the property contents items as examples, we illustrate the toilet as "broken" from the supplied pictures, with a corresponding purchase invoice. The point for us was understanding do we need to flag the type of damage: bent, broken, water infusion, water damage, like the two dehumidifiers? [cid:17691816172610.903381612333756@content.messagingengine.com] [cid:17691820623680.3158629141832108@content.messagingengine.com] Let me know how you would like to proceed. Dan Sellars dan@gf.cx ----------------------- US +1 (212) 960 3201